WinLion Privacy Policy

At WinLion Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit winlion.com, register an account, use the WinLion app, or otherwise engage with our gaming and sportsbook services. By using WinLion Casino, you agree to the practices described in this policy.

Who We Are

WinLion Casino is an online gaming platform operating under an Anjouan Gaming License, established in May 2025. We provide our services through several domains depending on your region, including winlion.com (our main mirror and primary domain for Canada), winlion.casino (for Cyprus, Malta, and DACH markets), and winl1on.com (for Germany, Austria, and Switzerland). Regardless of which domain you access, this Privacy Policy applies to all versions of our platform, including desktop, mobile, and our progressive web app (PWA).

Information We Collect

When you create an account or use our services, we collect various categories of personal data to verify your identity, process transactions, and provide a secure gaming environment. We gather the following information:

• We collect registration details such as your name, date of birth, email address, phone number, and residential address.
• We record identity verification documents required for KYC and AML compliance.
• We collect payment information related to deposits and withdrawals made via Interac, Visa, Mastercard, or Apple Pay.
• We track your gaming activity, including wagers, deposits, withdrawals, bonus usage, and loyalty points earned through our 26-level Loyalty Ladder.
• We log technical data such as your IP address, device type, browser information, and login timestamps whenever you access your Win Lion Casino account.
• We may collect communication records when you contact our support team via live chat, email, or our on-site contact form.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating WinLion Casino safely and efficiently. Our uses include:

• We use your data to verify your identity and confirm you meet our eligibility and age requirements.
• We process your payments and manage withdrawal requests, including our standard processing times of up to 30 minutes for pending transactions and 24 hours to 3 business days for cashouts.
• We personalize your experience by offering relevant bonuses, such as our Welcome Package, Weekly Deposit Spins, Fortune Wheels, and VIP promotions.
• We monitor account activity to detect fraud, prevent money laundering, and comply with our licensing obligations under our Anjouan Gaming License.
• We communicate with you regarding promotions, account updates, and responsible gaming tools, including deposit limits and self-exclusion options.
• We analyze aggregated data to improve our website, our WinLion app, and our overall game library of up to 10,000 slots and 1,000 live games.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on winlion.com and related domains. These cookies help us remember your login preferences, maintain session security when you use winlion login, and analyze site traffic to improve navigation. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform, including your ability to access your WinLion account seamlessly.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners under specific circumstances:

• We share data with payment processors to facilitate deposits and withdrawals through Interac, Visa, and Mastercard.
• We work with identity verification providers to confirm your age and identity in compliance with regulatory requirements.
• We may disclose information to regulatory authorities or law enforcement when legally required.
• We share limited data with our game providers, including Pragmatic Play, NetEnt-affiliated studios, Microgaming, and other partners listed on our platform, solely to facilitate gameplay and fair outcomes.
• We may engage third-party service providers for marketing, analytics, and customer support functions, all bound by confidentiality obligations.

Data Security

We take data protection seriously and implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use encryption protocols to secure sensitive data, including payment details and account credentials. We at WinLion continuously monitor our infrastructure to identify and address potential vulnerabilities, ensuring that whether you access our services via winlion.com or the WinLion app, your data remains protected.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain account and transaction data for the duration of your relationship with WinLion Casino and for a reasonable period afterward, as required by applicable gaming regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and provide mechanisms for you to exercise them:

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to certain processing activities, including direct marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected], and our team will respond promptly.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including but not limited to the United States, United Kingdom, France, Spain, the Netherlands, Belgium, Poland, Ukraine, and several other listed jurisdictions. If you access WinLion Casino from a restricted territory, we reserve the right to suspend your account and decline service in accordance with our licensing requirements.

International Data Transfers

As we operate across multiple regions, including Canada, DACH countries, Cyprus, and Malta, your data may be transferred and processed in jurisdictions outside your country of residence. We ensure that any such transfers comply with applicable data protection standards and that appropriate safeguards are in place to protect your information.

Children's Privacy

WinLion Casino services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information.

Responsible Gaming and Your Data

We support responsible gaming and provide tools such as deposit limits, loss limits, bet limits, cooling-off periods, and self-exclusion options. When you activate any of these tools, we process the related data solely to enforce your chosen restrictions and promote safer play across our platform.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of WinLion Casino after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team via email at [email protected], through our 24/7 live chat, or via the contact form available on our website. We are here to assist you in English and French, and our team is dedicated to addressing your privacy inquiries promptly.